Retention
How to win back lost customers
Most businesses lose customers quietly: a person simply stops coming and nobody notices. Winning them back is far cheaper than acquiring a new one, if you catch the moment in time.
In shortCustomers leave unnoticed. A churn radar splits the base into regulars, at risk and sleeping, and runs the win-back itself: an auto-campaign, a lost-customer bonus and expiring points. No separate marketer needed.
Why customers leave
Usually not out of anger but out of inertia: something closer appeared, they forgot about you, there was no reason to return. If you do not work with the base, churn grows quietly and eats profit.
How to tell a customer is leaving
You need behaviour-based segmentation. RFM analysis splits the base by recency, frequency and spend into groups: key, at risk, sleeping. Sagi's churn radar flags leavers automatically, before the customer has even decided to leave.
Win-back scenarios
- Auto-campaign to lost customers - a message and bonus to those who stopped coming.
- Expiring bonuses - a deadline nudges a faster return.
- Reasons - a birthday, a personal offer for a segment.
- WhatsApp instead of SMS - cheaper and read more often.
Case. A shoe store: the customer started visiting 7 times in 9 months instead of once a season, and revenue from loyal customers grew 746%. Setup: an auto-campaign every 3 months, expiring bonuses, and silver/gold/platinum tiers.
Turn on the churn radar for your business
We will show which customers are leaving and how to win them back. Estimate in 15 minutes.
Get a quote →FAQ
What is a churn radar?
A tool that flags customers who have started leaving and runs their automatic win-back through campaigns and bonuses.
Do I need a marketer?
No. Win-back runs on autopilot by your rules.
Does it work for a small business?
Yes. The smaller the base, the more it matters not to lose customers, so win-back pays back fast.